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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tiffiany Schaefer

Tiffiany Schaefer

July 23, 2025

5  out of  5
rating by Tiffiany Schaefer
"Jim has a wonderful team. I have never had better service. Your treated like family."
We responded:
"Hi Tiffany, thank you so much for the kind words! We're thrilled to hear that you’ve had such a great experience with Jim and the team. Providing a family-like atmosphere and top-notch service is exactly what we aim for. We truly appreciate your support and look forward to being here whenever you need us!"
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Martha Taylor

June 26, 2025

5  out of  5
rating by Martha Taylor
"Abbi is very Knowledgeable & Efficient. Bubbly personality."
We responded:
"Martha, we appreciate the opportunity to insure your assets. Thank you for trusting Jim O'Donoghue State Farm, and being a loyal customer."
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georgina rosales

June 25, 2025

5  out of  5
rating by georgina rosales
"My family and I have had our insurance through this office for years. Any questions or concerns are always handled in a timely and efficient manner. I recommend working with this business if you are looking for any insurance!"
We responded:
"Hi Georgina, thank you for your kind words and for being a part of our insurance family over the years. We're thrilled to hear that our team has consistently met your expectations by addressing your questions and concerns promptly and efficiently. Your recommendation means the world to us, and we're grateful for your trust in our services. If there's ever anything more we can assist you with, please don't hesitate to reach out. We're always here to help!"
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Cathy Robertson

June 25, 2025

5  out of  5
rating by Cathy Robertson
"Jim & his amazing team do a great job taking care of so many families in our community! Thank you!"
We responded:
"Hi Cathy, thank you so much for your kind words! We truly appreciate your support and are honored to take care of families in our community. Knowing that our efforts are making a difference means the world to us. If there's ever anything you need, we're just a phone call away!"
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El-Dundy Patterson

June 25, 2025

5  out of  5
rating by El-Dundy Patterson
"These are awesome people and a great place to get insurance and great prices"
We responded:
"Thank you for the great review! We’re so glad to hear you had a positive experience with our team and found great coverage at a great price. It means a lot to us to be your trusted choice for insurance! "
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Liz Torres

June 25, 2025

5  out of  5
rating by Liz Torres
"The team is always kind, helpful, and quick to respond whenever I need assistance. Thank you for making things easy during stressful times!!"
We responded:
"Thank you so much for your kind words! We're so glad to hear that our team has been able to support you during stressful times. Providing helpful, timely, and compassionate service is what we strive for every day. We truly appreciate your trust in us and are always here when you need us!"
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Brenna Jackson

June 25, 2025

5  out of  5
rating by Brenna Jackson
"Jim O’Donoghue has been GREAT and easy to work with. His assistant, Abie is WONDERFUL, too. We have been their customer for 10 years. Not once, dissatisfied! They take care of their customer’s efficiently and you NEVER feel like you are bothering them when you call. THANK YOU Jim, staff and STATE FARM for taking care of us! ❤️"
We responded:
"Hi Brenna! Thank you so much for your kind words and for being a valued customer for the past 10 years! We're thrilled to hear that Jim and Abie have consistently provided you with excellent service. Your satisfaction is our top priority, and it's wonderful to know that you've always felt well taken care of. We truly appreciate your loyalty and look forward to continuing to serve you in the years to come."
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Kayla Ford

June 25, 2025

5  out of  5
rating by Kayla Ford
"Sweet Abie is my go to person at State Farm. She’s always answered any questions or concerns we have ever had. 100% recommend to all my friends and family"
We responded:
"Hi Kayla! Thank you so much for your kind words and for trusting us with your insurance needs. We truly appreciate your business and your recommendations to friend and family. We are always here if you need us!"
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Alisha Garrett

June 13, 2025

5  out of  5
rating by Alisha Garrett
"They are always so great at making sure that you are helped in a good amount of time. They are also really fast at helping if you are in an accident."
We responded:
"Hi Alisha, thank you so much for your kind words! We're thrilled to hear that you've had positive experiences with our team. Providing timely and efficient assistance, especially during stressful situations like accidents, is a top priority for us. Your feedback motivates us to continue delivering the best support possible. Please don't hesitate to reach out if you have any questions or concerns. We are always here to help!"
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Nathan Carter

May 14, 2025

5  out of  5
rating by Nathan Carter
"Jim and Abie were able to save me $2000 on my Tesla while providing more coverage, an umbrella policy, and a lower out-of-pocket. Great people with the best insurance brand. Give Jim and his team a call today!"
We responded:
"Nathan, Thanks for letting us take care of your auto and home insurance we appreciate your business, and enjoyed being able to help you save money and get better coverage. "
Profile photo of Leslie Hammer

Leslie Hammer

April 18, 2025

5  out of  5
rating by Leslie Hammer
"Jim is very professional and has been able to serve my family for over 8 years. His team is highly skilled and knowledgeable to handle questions and provide support."
We responded:
"Hi Leslie, thank you so much for your continued trust over the past 8 years! We're honored to have served you and your family, and it means a lot to know that Jim and the team have consistently provided the support and expertise you’ve needed. We truly value your loyalty and look forward to being here for you for many more years to come!"
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ds99701

April 2, 2025

5  out of  5
rating by ds99701
"Jim o. Donahue and Abby have taken care of every problem that we had almost instantly. They're great people to work with and if you needed good insurance, this is the place to go."
We responded:
"Thank you for your fantastic review! We're thrilled to hear that Jim and Abby have been able to address your problems almost instantly. Your recommendation means a lot to us, and we're glad you chose us for your insurance needs!"
Profile photo of Patrick Obryan

Patrick Obryan

March 21, 2025

5  out of  5
rating by Patrick Obryan
"All the staff at Jim O'Donoghue State Farm Insurance in Shelbyville, Kentucky are good hard working and friendly people. Abie is the very best insurance rep I have ever encountered in my 60+ years of dealing with home and auto insurance companies in numerous counties all across Kentucky. Jim runs a great office. They feel like family. Jim is my friend."
We responded:
"Hi Patrick, thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you feel like part of our family and that Abie has made such a positive impact on your insurance journey. Your trust and friendship mean the world to us. Jim and the entire team at Jim O'Donoghue State Farm Insurance are committed to providing the best service possible, and your feedback is truly appreciated. We look forward to continuing to serve you for many more years to come! "
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Melissa Shouse

February 27, 2025

5  out of  5
rating by Melissa Shouse
"I am not normally someone who takes time to do a review but I felt this one was well worth it. I can honestly say that I have had nothing but the best experience with Jim O’Donoghue State Farm and the staff is amazing. I would highly recommend them for all your insurance needs. They are so helpful and efficient!"
We responded:
"Melissa, thank you for the nice review. We appreciate your loyalty to our office and your confidence in us to make sure all your insurance needs are met and taken care of appropriately. "
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Geoff Tomes

January 27, 2025

5  out of  5
rating by Geoff Tomes
"I deal with Abie there when i can, she has the best customer service ive ever dealt with."
We responded:
"Geoff, we appreciate your business and that you trust us to take care of your insurance needs. We take pride in providing excellent customer service! Thank you for your 5 star review."
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Debra Martin

November 20, 2024

5  out of  5
rating by Debra Martin
"Prompt, courteous and professional experience from start to finish. Felt like family from the moment I stepped into the office. I appreciate their commitment to doing things right for the customer."
We responded:
"Thank you for your kind words and 5 star review Debra. We take pride in taking good care of our community. Our office appreciates you trusting us with your home and auto insurance needs. "
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Marc Myres

October 29, 2024

5  out of  5
rating by Marc Myres
"This office does a fabulous job with customer service and support. I would highly recommend them to anyone."
We responded:
"Thank you, Marc! We do our best to support our customers with all their insurance needs. We appreciate you being a loyal customer of Jim O'Donoghue State Farm. "
Profile photo of Debra Suter

Debra Suter

October 22, 2024

5  out of  5
rating by Debra Suter
"Jim donoghue was awesome wouldn't have any other insurance company"
We responded:
"Thanks Debra, we appreciate your loyalty to our office. It is our goal to provide excellent customer service for everyone who walks in our door!"
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Christina McCarley

October 17, 2024

5  out of  5
rating by Christina McCarley
"Saved me tons when i switched to state farm. They are very quick, responsive and thorough for all of my needs."
We responded:
"Thank you for being a loyal customer of Jim O'Donoghue State Farm and for the great review. We love saving money and helping out our customers with all their insurance needs. "
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Vickie Duncan

October 10, 2024

5  out of  5
rating by Vickie Duncan
"Everyone at Jim O'Donoghue State Farm is knowledgeable, kind and helpful. I highly recommend this office for your insurance needs."
We responded:
"Thank you for the 5 star review Vickie. We enjoy helping people with their auto, home, and business insurance needs. "
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Diann Phillips

October 6, 2024

5  out of  5
rating by Diann Phillips
"Was buying a car. I called the office and Abie sent my insurance card to the Annex Fixed me right up! Love these people!"
We responded:
"Thank you for the review and always trusting us with your auto insurance. We appreciate your business. "
Profile photo of Milissa Wiltjer

Milissa Wiltjer

September 30, 2024

5  out of  5
rating by Milissa Wiltjer
"Saved me money!!! Quick and easy process!! Friendly and answered all my questions 😁 extremely happy, I would highly recommend sate farm in shelbyville 😍"
We responded:
"Thank you for the 5 star review. We are always happy when we save our customers money on auto and home insurance. Thank for trusting Jim O'Donoghue State Farm."
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Fernando Rodriguez

August 28, 2024

5  out of  5
rating by Fernando Rodriguez
"Thank you for always being available to help. Great job!"
We responded:
"Thanks for being a great customer, and letting us take care of your State Farm insurance needs"
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charlotte hollis

August 20, 2024

5  out of  5
rating by charlotte hollis
"I cannot stress how grateful we are to this office and Libbyanna, she came through and really helped us get a great deal on our car insurance, she was so kind and understanding. The whole process was so quick and speedy. She went over all our questions and concerns with grace, patience, might I add amazing professionalism. We’re so thankful to be saving our family over $200 because we switched to State Farm!"
We responded:
"Thank you for the 5 star review. It is always our goal at Jim O'Donoghue State Farm Insurance to provide excellent service. We appreciate earning your business."
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Mie Sloan

August 13, 2024

5  out of  5
rating by Mie Sloan
"Sweet Abie is my GO TO person!! I’ve watched her grow up!! I LOVE to support our young local professionals!! Thank you Abie!! AND SF!!!"
We responded:
"Thank you, Mie, for the kind words. We are always happy to see you and glad to help with all your insurance needs. Thank you for being a loyal customer of Jim O'Donoghue State Farm "